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Archive for the ‘Trusted Leadership’ Category

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SynergyBlog has found a great post regarding the importance of corporate reputation – how to earn it and how to maintain it.

Referencing the demise of many corporate reputations, according Edleman Trust Barometer, a number of Britain’s most admired leaders sat down to discuss the maintenance of a good name…

The full transcript of the panel can be found in Management Today. Enjoy the post!

A recent trust survey confirmed that management has lost public respect. It’s not just individual businesses in the firing line, but business itself. MT brought together Most Admired leaders and other practitioners to debate the issue of how to hang onto your good name…

MATTHEW GWYTHER – Where better to start on a discussion of reputation than with Shakespeare? Iago may be a thoroughly disreputable character, but he has some sound words (Othello, III.3) on the value of character:

Good name in man and woman, dear my lord,

Is the immediate jewel of their souls:
Who steals my purse steals trash; ’tis something, nothing;
‘Twas mine, ’tis his, and has been slave to thousands;
But he that filches from me my good name
Robs me of that which not enriches him
And makes me poor indeed.

The concept of reputation or honour was around for thousands of years before Fred Goodwin. But nowadays it has moved from the individual to the corporate realm, to the point where it is one of the most important things that faces business organisations.

We’re interested in corporate reputation today – not only of individual businesses but of business generally and how this may have been affected by the downturn. Certainly, inasmuch as it is aligned to the subject of trust in business, it has taken a battering – as a recent Edelman Barometer of Trust survey confirmed. (more…)

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TRUSTThis is a piece from the Academy Leadership that SynergyBlog feels they could have written themselves. It’s that good.

We’ll not pontificate. Please read, and in doing so, may your organizations and relationships thrive.

Enjoy. Trust… and be Trusted!

From the Academy Leadership: In its simplest form, trust can be described as the belief that those on whom we depend will meet our positive expectations of them. While this may sound the same as confidence, they are different. Trust is not always rooted in past experience with others, whereas confidence generally results from specific experiences with people and is built on reason and fact. In contrast, trust is based in part on faith. We sometimes give our trust in spite of evidence that suggests we should feel some caution, if not outright suspicion, about relying on another.

Business realities now require that more power be given to those with close contacts with very discriminating consumers. No longer can the few powerful people at the top make all decisions and take all actions. Most companies now realize that they must provide people at lower levels increasing latitude in order to react promptly to demanding market forces and to progress and prosper. Thus, they must trust people to do the right thing. To do otherwise could well spell disaster for the future. Leaders can lead only to the extent that they are allowed to lead by their followers. When people believe that they are not trusted, or lack trust in their leaders, they will actively or passively resist what the team is trying to accomplish. Thus, a leader’s options are limited by excessive and ongoing mistrust among employees. (more…)

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TRUST: EssentialAmerican consumers and stakeholders find reasons to distrust business, political, and civic leaders every time they tune into CNN or other news outlets.

However, there’s been an unintended consequence: The diminishment of integrity in leaders has given voice to the presence of integrity in the rest of us!

Despite the global financial challenges that we face, there are reasons for optimism.

SynergyBlog is pleased that trust in leadership and trust in each other is becoming an integral part of the daily business discourse.

Today, like so many other days, I witnessed incredible sensitivity, tremendous integrity, and a spirit of giving we never hear about in the news… all in the context of commerce.

I witnessed corporations interested in sustainable practices; companies really interested in consumer needs and desires; organizations interested in the bottom line – and so much more. These virtues all demonstrated by business and civic leaders!

When we look around, it’s easy to point out the violations of trust – they’re everywhere. Perhaps we should sometimes do the harder thing and pay attention when colleagues, leaders, and everyday people do the right thing.

There’s a great peice on brand trust in Forbes by leadership guru Ken Blanchard and author and consultant Terry Waghorn that speaks to this. See the full article here:

How do you keep people trusting you at a time like this? Trust is essential in our lives, and it has been since the beginning of our country. Our dollar bills say In God We Trust. Yet today trust is all but vanishing, especially trust in our business leaders, whose greed and short-term selfishness seem to have been a major cause of our economic crisis. With negativity running amok, it is no small wonder that trust within the organizational context is slipping.

Yet that need not be the case. “Managed properly, trust can actually grow in such adverse conditions,” says Shawna O’Grady, associate professor of management at Queens School of Business, in Kingston, Ontario. “Taking this point to the extreme, consider the bonds forged between comrades-in-arms in a theater of war.”

The key to building trust in both good and bad times is to realize that none of us is as smart as all of us. There are companies that have embraced this simple truth and used it to maintain trust before, during and, we’re sure, after this economic downturn. All these companies seem to have two characteristics in common. (more…)

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dan-golemanAs a long-time admirer of TED, SynergyBlog is pleased to have happened upon this inspirational piece from Daniel Goleman. Dr. Goleman studies, writes, and lectures on Emotional Intelligence along with Case Western Reserve University’s Dr. Richard Boyatzis.

As you listen to Dr. Goleman, perhaps it will do your heart good to reflect on all of the times you were a Good Samaritan (we know you have been).

Did, in those moments, you become the leader you have always wanted to be? Did “Brand You” become so much more than just a slogan? It’s not to late to bring those moments of pure goodness back in our words and deeds, both inside and outside of our corporate lives. We can bring them back, and we should. Again and again.

Please click here to watch Dr. Goleman. Enjoy!

P.s. There’s also a wonderful talk by Elizabeth Gilbert on creative genius… brilliant!

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bankingA fascinating headline in the AP tonight. The top bankers in the U.S. are now concentrating on rebuilding the public trust.

We are certainly going to be watching. In our opinion, there is nothing more important in this crisis than the public trust – and it has been violated with impunity.

The leaders of our financial institutions would be well-served to learn a valuable lesson. Stakeholder trust that you earn by leading with integrity, making sound business decisions, and exuding compassion and respect to valued stakeholders is far more important than short-term profits.

Lead. Thrive. Trust and be Trusted! (more…)

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Here is an interesting piece by Dr. Anthony DiBella about the need for trusted leadership. Enjoy. Thrive. Trust and be Trusted.

In their efforts to manage the ups and downs of the business cycle, economists often talk about the need for soft landings. During the past six months, what seemed like that has turned into a major crash that continues to spiral downward. When will the tunnel digging end? How do we create a financial phoenix and turn the nose of our economic flight upwards again?

It should be clear by now that the $750-billion bailout package passed by Congress last year was a case of don’t just stand there, do something. In a society that values action over reflection, there are major pressures on our politicians to act (fire first, aim later). Action is vital, but if not guided by rigorous and valid analysis, can cause more harm than good. The bailout money given to the financial sector was intended to free up credit. Instead, it’s been used primarily for private rather than social gain, and we are worse off now than before.

With Capitol Hill and Smith Hill planning more initiatives, we need to think clearly about underlying causes and tipping points. Many pundits claim they know what will get us moving again, to turn our economic ship, to grow rather than regress. Some say it will require an upturn in the housing market, others say employment. The Fed thought that lowering interest rates would do the trick, but rates now are as low as they will ever be unless the Fed wants to give us money for free. Conservatives and libertarians think the times call for tax cuts. (more…)

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