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A great piece on organizational trust from our friends at Entrepreneur.com

by Perry, Ronald W., Mankin, Lawrence D.
Public Personnel Management • Summer 2007 •

Especially in the past decade, employees have begun to change their view of the organizations in which they work, with traditional employee-organization bonds becoming weaker. (1) The private sector has seen the collapse of several large corporations, sometimes with managers realizing huge personal profit while employees lost their pensions. Public organizations lack comparable scandals, although the Orange County, California financial collapse is memorable. Downsizing, privatizing and contracting out practices generated by economic pressures have eroded what is usually seen as a strong identification of employees with the governments for whom they work. (2) Interestingly, governments have continued to outsource, and a recent report by Segal, Moore and Blair (3) argues that outsourcing is an important trend and advocates the outsourcing of human resources functions. At the same time, Nyhan (4) argues that the future of public organizations rests in the creation of trust in management and the organization as a means of positively influencing not only quality of work life but efficiency and effectiveness of performance. Aon Consulting (5) studied the U.S. workforce and, like Nyhan, found that “building commitment must be a strategic goal emanating from senior leadership.” Their premise was that employees who trust their managers and organizations are freer to innovate, energize and produce. (more…)

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